General terms and conditions of business

1. Scope and Definitions

1.1 These General Terms and Conditions (hereinafter "T&Cs") shall apply to all orders placed by consumers via the online shop under the domain craved-shop.com

1.2 A consumer is any natural person who enters into a legal transaction for purposes which cannot predominantly be attributed to either their commercial or independent professional activity (§ 13 BGB). An entrepreneur is any natural or legal person or partnership with legal capacity who enters into a legal transaction in the exercise of their commercial or independent professional activity (§ 14 BGB).

1.3 Any deviating, conflicting or supplementary General Terms and Conditions of the customer shall only become part of the contract to the extent that the provider has expressly consented to their validity.

2. Contracting Parties

2.1 The sales contract is concluded with Craved GbR, represented by Finn Chadzelek and Tim Kissel, Saarbrücker Straße 71, 66740 Saarlouis, Germany, Phone: 0163 8441181, E-mail: info@craved-shop.com, VAT ID No.: [if available].

3. Offer, Vintage Products & Representations

3.1 The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to submit a binding order.

3.2 All offers are valid "while stocks last", unless otherwise stated for the products. Errors and misprints are subject to change.

3.3 Predominantly used or vintage products (especially clothing, shoes, accessories, and furniture) are offered. Signs of use, patina, and age-related changes are product- and condition-specific and do not constitute a defect in the legal sense if appropriately described.

3.4 The essential characteristics of the goods are derived from the respective product descriptions in the online shop. In case of ambiguities, customers are requested to ask questions before placing an order.

3.5 Color representations and product images
Minor deviations between the depiction of products in the online shop (especially regarding colors and surface structures) and the actual condition may be technically conditioned (e.g., different monitor settings, screen calibration, lighting conditions) and do not constitute a defect per se. The respective product description is authoritative, particularly for unique and vintage items.

4. Order Process and Contract Formation

4.1 The customer can select products from the provider's range without obligation and add them to a so-called shopping cart using the "Add to Cart" button. Within the shopping cart, the product selection can be changed at any time, in particular deleted or the quantity adjusted.

4.2 By clicking the "Checkout" button, the customer proceeds to the checkout area where the data required for the order is requested and the shipping and payment methods are selected.

4.3 Before submitting the order, all order data is displayed to the customer in an order overview. The customer can review their entries again and correct them using the correction aids provided in the order process.

4.4 By clicking the "Buy Now" button or an equivalent button clearly indicating a payment obligation, the customer submits a legally binding offer to conclude a purchase contract for the goods in the shopping cart.

4.5 Immediately after submitting the order, the customer receives an automated e-mail confirming receipt of the order (order confirmation). This does not yet constitute acceptance of the offer, unless the e-mail simultaneously declares acceptance in addition to confirming receipt.

4.6 The purchase contract is concluded only when the provider accepts the customer's offer within a maximum of five working days by means of a separate e-mail (order confirmation), a shipping confirmation, or delivery of the goods to the customer.

4.7 If the provider cannot accept the customer's offer, the customer will be informed accordingly; any payments already made will be refunded immediately in this case.

5. Contract Language and Storage of Contract Text

5.1 The language available for concluding the contract is German.

5.2 The contract text (order data and T&Cs) is not stored in a form separately accessible to the customer. The customer can print or electronically save the order data after submitting the order and receives the order data as well as these T&Cs again by e-mail.

6. Prices, Shipping Costs and Differential Taxation

6.1 The prices indicated in the online shop at the time of the order shall apply. All prices are final prices in Euro and include the statutory value added tax (where applicable).

6.2 In addition to the stated product prices, shipping costs will be incurred. The amount of the shipping costs will be clearly communicated during the order process before the order is submitted.

6.3 Differential taxation pursuant to § 25a UStG
A large proportion of the goods offered are used items or collectibles, for which – provided the statutory requirements are met – differential taxation pursuant to § 25a UStG is applied. In these cases, the value added tax is included in the final price but is not separately stated on the invoice; corresponding items may be marked as differentially taxed.

7. Shipping and Delivery Restrictions

7.1 Shipping is carried out – unless otherwise stated – exclusively via DHL to the delivery address specified by the customer.

7.2 Deliveries are made principally within Germany. Deliveries to other countries may involve different shipping costs, delivery times, and customs regulations and, if offered, will be communicated separately during the order process.

7.3 If delivery restrictions exist (e.g., exclusion of certain countries), these will be communicated in the online shop or at the latest during the order process.

8. Payment Methods

8.1 The payment methods displayed in the checkout area of the online shop are available to the customer. These include, in particular (depending on technical availability): credit card (e.g., Visa, MasterCard, American Express), PayPal, Klarna/Sofort, Apple Pay, Google Pay, Shop Pay, and other locally available methods (e.g., Maestro, Bancontact).

8.2 Payment processing may be handled – depending on the selected payment method – via external payment service providers. For such payment processing, the T&Cs and privacy notices of the respective payment service providers apply additionally.

8.3 For payment by credit card, the credit card account is charged immediately upon completion of the order process.

8.4 For payment via PayPal, processing occurs via PayPal; the customer must be registered with PayPal or register and authorize the payment.

8.5 For selection of Klarna payment methods (e.g., instant transfer, invoice, installment purchase), processing occurs via Klarna; Klarna's terms apply additionally.

8.6 Unless otherwise agreed, the purchase price is due immediately upon contract conclusion.

9. Delivery, Furniture and Freight Goods

9.1 Delivery of the goods shall be made – unless otherwise agreed – to the delivery address specified by the customer.

9.2 The delivery time is stated in the respective product description or during the order process. If no information is provided there, the delivery time is generally 3–7 working days after receipt of payment or after contract conclusion.

9.3 Delivery of furniture and freight goods
Large-volume items, particularly furniture, are delivered – if correspondingly marked in the offer – by freight forwarder. Delivery is generally made to the curb edge or to the first lockable door at the specified delivery address, unless otherwise expressly agreed. Further transport within the building (e.g., to higher floors, assembly of furniture) is only owed if expressly agreed and possibly compensated separately.

9.4 Appointment coordination and acceptance
For freight deliveries, the freight forwarder will contact the customer to coordinate the appointment. The customer must ensure that delivery is possible under the agreed conditions. If a delivery fails due to reasons attributable to the customer, the provider may charge the resulting additional costs (e.g., repeated approach).

9.5 Inspection for transport damage
The customer is requested to inspect the goods upon delivery by the parcel service or freight forwarder for obvious transport damage and, if possible, to complain about such damage immediately to the deliverer and inform the provider.

9.6 For consumers, the risk of accidental loss and accidental deterioration of the sold item passes only upon handover of the goods to the customer or a recipient designated by them.

10. Retention of Title

10.1 The delivered goods remain the property of the provider until full payment of the purchase price.

10.2 Prior to the transfer of ownership, pledging, transfer by way of security, processing, or modification without the provider's express consent is not permitted.

11. Widerrufsrecht

11.1 Consumers generally have a statutory right of withdrawal when concluding a distance contract. Details are set out in the separate withdrawal information available in the online shop and provided to the customer in text form no later than with the order confirmation.

11.2 The right of withdrawal may be excluded for certain types of goods in accordance with statutory provisions (e.g., custom-made items, sealed hygiene products after opening). Corresponding exclusions are indicated in the withdrawal information and/or product description.

12. Return Shipping Costs inn Case of Withdrawal im Widerrufsfall

12.1 If the consumer exercises their right of withdrawal, they shall bear the direct costs of returning the goods, unless otherwise stipulated in the online shop or in the withdrawal information.

12.2 Shipments sent carriage forward will not be accepted, unless expressly agreed otherwise.

13. Condition of Vintage and Used Goods

13.1 A large proportion of the products offered are used, vintage, or second-hand. Typical signs of use (e.g., minor scratches, discoloration, wear marks, patina, age-related wear) are common for such products and – where possible – stated in the product description.

13.2 Such signs of use do not constitute defects if appropriately described and in line with usual expectations for used/vintage goods.

13.3 Customers are urged to carefully review product descriptions and images. Questions about an item's condition can be directed to the provider before ordering.

14. Liability for Defects (Warranty)

14.1 The statutory liability for defects (warranty) pursuant to §§ 434 ff. BGB applies.

14.2 For new goods, the statutory limitation period for claims for defects against consumers is two years from delivery of the goods.

14.3 For used goods, the limitation period for claims for defects against consumers is one year from delivery of the goods; excluded from this are claims for damages due to injury to life, body, or health, as well as claims due to intentional or grossly negligent other damages. Statutory limitation periods apply to these claims.

14.4 Any warranty promises given by the provider or manufacturer are in addition to statutory defect rights. Details of existing manufacturer warranties can be found on the respective product pages.

15. Liability

15.1 The provider is liable without limitation for claims based on damages caused by the provider, its legal representatives, or vicarious agents
– in case of injury to life, body, or health,
– in case of intentional or grossly negligent breach of duty,
– for warranty promises, if agreed, or
– insofar as the scope of the Product Liability Act is opened.

15.2 In case of breach of material contractual duties (cardinal obligations), the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely, the provider is also liable for slight negligence, but limited in amount to the foreseeable, contract-typical damage.

15.3 All other claims for damages are excluded.

16. Vouchers and Discount Codes

16.1 Promotional vouchers (e.g., discount codes with limited validity) issued by the provider may only be redeemed within the specified period and only in the respective online shop.

16.2 Generally, only one promotional voucher can be redeemed per order; combination with other vouchers or discounts is only permitted if expressly stated in the voucher.

16.3 A voucher cannot be applied to shipping costs unless expressly stated. Cash payouts of vouchers or remaining balances are excluded.

16.4 Customers using a voucher must observe the respective redemption conditions; any minimum order values, product restrictions, or time limits are communicated in connection with the voucher.

17. Set-off and Withholding

17.1 The customer has a right of set-off only if their counterclaims have been legally established, are undisputed, or acknowledged by the provider.

17.2 The customer may exercise a right of withholding only insofar as their counterclaim is based on the same contractual relationship.

18. Customer Account

18.1 The customer may optionally create a customer account. The required mandatory information must be provided completely and truthfully; changes must be updated immediately in the customer account.

18.2 The customer is obliged to keep access data confidential and not to disclose them to third parties. In case of suspected misuse, the provider must be informed immediately.

19. Alternative Dispute Resolution

19.1 The EU Commission provides a platform for online dispute resolution (ODR), which is accessible at https://ec.europa.eu/consumers/odr.

19.2 The provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

20. Data Protection

20.1 Information on the processing of personal data in connection with visiting the online shop, order processing, payment processing, shipping, marketing, and communication is set out in the separate privacy policy available in the online shop.

20.2 The privacy policy is not part of these T&Cs but provides supplementary information on data protection-relevant processes.

21. Final Provisions

21.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. With respect to consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence.

21.2 Should individual provisions of these T&Cs be wholly or partly invalid or unenforceable, or become so, the validity of the remaining provisions shall remain unaffected.

21.3 Amendments or supplements to these T&Cs require text form. This also applies to the waiver of this text form requirement.